WARRANTY INFORMATION

Percy Doughty & Co Warranty Policy

All Penman products are subject to the terms of the Warranty Policy and guaranteed against defective workmanship, faulty components and material as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. The warranty periods listed below apply when the appliance is purchased from one of our exclusive dealers. Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

    • Gas Appliances – 3 years’ terms and conditions apply.
    • Electric Appliances – 1 year terms and conditions apply.
    • Penman Cast Iron Stoves – 10 Years terms and conditions apply
    • Cylindrical Stoves – 5 Years terms and terms and conditions apply
    • Penman mantels & accessories – 1 year terms and conditions apply
Interpretation

The following terms shall have the following meanings:

‘The Company’ Penman Estates Limited trading as Percy Doughty & Co of Imperial Point, Express Trading Estate, Stone Hill Road, Farnworth, Bolton, BL4 9TN (Company No 3287651)

‘End User’ means the dealer who purchases the appliance from the Company or the customer who purchases the appliance from the dealer;

‘Warranty Period’ is the term in which the warranty applies

All Penman products are subject to the terms of the Warranty Policy and guaranteed against defective workmanship, faulty components and material as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. The warranty periods listed below apply when the appliance is purchased from one of our exclusive dealers.

Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

Installation

The appliance must be installed in accordance with current legislation and the most up to date edition of the Gas Safety (Installation and Use) Regulations 1998 (HSE). Only a suitably qualified person (Gas Safe Registered or Registered Gas Installers of Ireland (RGII) should install the appliance. This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result of incorrect installation by a third party and requiring subsequent remedial works by the Company will be charged by the Company to the End User.

Maintenance

Routine maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. All work carried out due to the lack of routine maintenance or cleaning, will be charged by the Company to the End User. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by the Company to the End User. In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and in accordance with the manufacturer’s scope of maintenance. For details of an Approved Contractor please contact Percy Doughty & Co Ltd.

Considerations
All aspects of works carried out as a result of equipment failure, damage and/or damage to other appliances and building fabric due to the causes listed below will be charged by the Company to the End User. Appliances are supplied for Natural Gas use unless otherwise stated. All installations must conform to current gas regulations. Gas supplies must comply with the gas data tables in the relevant manuals. All Electrical products are supplied with the correct UK voltage and phasing and must be connected to the correct supplies by a qualified electrician complying with current IEE and other relevant regulations. Detergents and other harsh chemicals should not be used on the Vision range of fires. All gas pipework and associated connectors are not covered by the product warranty. Items such as the coal matrix, ceramic coals and ignition battery are considered consumable items and are not covered by this Warranty Policy.
Improper Use

The warranty does not cover equipment failure or malfunction caused by operator misuse whether wilful or accidental. Clear instructions are provided with every product. It is the End User’s responsibility to ensure that those using the equipment are adequately trained with regard to the correct operation and cleaning of the appliance.

Services

The Services must be in good working order and compliant with all current legislation. All aspects of remedial works or subsequent site visits required as a result of incorrectly sited, installed, maintained or disconnected services, which result in equipment failure, damage and/or damage to other appliances and building fabric, will be charged by the Company to the End User.

Site Access

Visits under this Warranty Policy are made between 9:00am and 4.00pm. on weekdays. It is the responsibility of the End User or those made responsible onsite to ensure that the Company or their appointed agent can access the appliance to effect repairs within the agreed timeframe. Abortive calls and/or additional time spent waiting on site will be charged by the Company to the End User.

Cleaning & Maintenance

It is the responsibility of the End User to ensure that the appliance is cleaned and serviced as recommended within the user instructions supplied with the equipment.

Consumable parts which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered under the terms of the warranty. Such parts include but are not limited to glass, firebricks, grate parts, log retainers, baffles, ash pans, and rope seals.

The following items are not covered by the warranty and all the tasks listed below fall outside the scope of this Warranty Policy and are chargeable.

  • Cleaning of ceramic burner slots, electrode, aeration hole and pilot slot
  • Debris in the chimney and / or fire opening causing poor combustion
  • Realignment of ceramic components following poor assembly
  • Cleaning / adjustment of pilots
  • Correction of gas pressure to the appliance.
  • Replacement of battery
  • Corrosion caused by the use of chemical cleaners.
  • Incorrectly fitted Flue and Flue Restrictor
  • Residue caused by paper, plastic or other material being burnt on the coal bed
  • Replacement of Front Glass Panel (V1300/B & V1/350/B)
  • Damage caused to the appliance and / or surrounding area due to aerosols, flammable or combustible items being placed too close to the appliance
  • Poor combustion following installation of home improvements such as double glazing or extractor fans in adjoining rooms; restricted air vents
  • Aborted visits due to gas supply interruption by Gas supplier
  • Where no fault is apparent at the time of or within 48hours of the visit.

The warranty does not apply to wear and tear, or if an appliance has been damaged or misused. Machines cited for repair under warranty, found to have been abused or not used in accordance with the manufacturer’s instructions will not be covered under warranty and any remaining warranty will become null and void. This also applies to appliances that have not been properly installed or maintained

Charges and Payment

In consideration of the provision of the services by the Company, the End User shall pay any applicable charges for the services which are calculated in accordance with the Company’s standard fee rate. All charges quoted to the End User shall be inclusive of vat and payment must be received at the time of the visit prior to the repair being carried out.

Force Majeure

The Company is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under such circumstances. If the Company asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the Company must prove that it has taken reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in the Force Majeure clause.

Liability

The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Warranty Policy shall be limited to the price paid to the Company by the End User for the appliance. The Company shall not be liable to the End User for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential; any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Warranty Policy will be rejected.

Assignment

The Warranty Policy is capable of re-assignment in the event that the End User sells the appliance within the Warranty Period. The End User must inform the Company in writing of such sale within 14 days of relocation / resale; failure to do so will result in the warranty becoming null and void.

The Company reserves the right to reject the request of re-assignment dependant on circumstances and the Company decision will be final.

Rights of third parties

No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not an End User, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

Law

This Warranty Policy is governed by the Laws of England, Wales, Northern Ireland and Republic of Ireland and the parties shall submit to the exclusive jurisdiction of the Courts. Statutory rights are unaffected. Gas Appliances – 3 years’ terms and conditions apply

  • Gas Appliances – 3 years’ terms and conditions apply.
  • Electric Appliances – 1 year terms and conditions apply.
  • Penman Cast Iron Stoves – 10 Years terms and conditions apply
  • Cylindrical Stoves – 5 Years terms and terms and conditions apply
  • Penman mantels & accessories – 1 year terms and conditions apply