Percy Doughty & Co Warranty Policy
This policy document applies only to products manufactured by Vision Fires & Percy Doughty Ltd (the “Company”) and is to be read in conjunction with the General Terms & Conditions of Sale of the Company, these can be found on the website Any appliances supplied that have not been manufactured by The Company shall conform to the original manufacturer’s warranty terms and conditions. These terms and conditions are available on request.
In this document the following terms shall have the following meanings:
‘The Company’ Penman Estates Limited trading as Percy Doughty & Co of Imperial Point, Express Trading Estate, Stone Hill Road, Farnworth, Bolton, BL4 9TN (Company No 3287651)
‘End User’ means the dealer who purchases the appliance from the Company or the customer who purchases the appliance from the dealer;
‘Warranty Period’ Term in which the warranty applies
All Vision and Vision Trimline products are subject to the terms of this Warranty Policy and guaranteed against defective workmanship, faulty components and material up to a period of thirty six months (“Warranty Period”) dependent upon the appliance purchased. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. Certain appliances may be subject to a different warranty period to the one detailed above. Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person (Gas Safe Registered or Registered Gas Installers of Ireland (RGII) and in accordance with the manufacturer’s scope of maintenance and Gas Safety (Installation and Use) Regulations 1998 (HSE).
The product warranty registration card enclosed with the appliance must either be completed and returned to the Company or details registered on the website (www.Visionfires.co.uk) and is the responsibility of the domestic End User to ensure that registration occurs as failure to register the appliance will result in the warranty period commencing immediately from the date of shipment from the Company and not from the date of installation. It is essential that the serial number of the appliance and full details of the Installer is stated clearly on the registration card, failure to do so may delay any faults being reported and / or attended during the warranty period.
This Warranty Policy applies to appliances that have been installed in the UK mainland, Highlands and Islands of Scotland, Northern Ireland and Republic of Ireland (ROI)
The appliance must be installed in accordance with current legislation and the most up to date edition of the Gas Safety (Installation and Use) Regulations 1998 (HSE). Only a suitably qualified person (Gas Safe Registered or Registered Gas Installers of Ireland (RGII) should install the appliance. This Warranty Policy does not cover the installation of the appliance.
Any faults and costs incurred as a result of incorrect installation by a third party and requiring subsequent remedial works by the Company will be charged by the Company to the End User.
Visits under this Warranty Policy are made between 9:00am and 4.00pm. on weekdays. It is the responsibility of the End User or those made responsible onsite to ensure that the Company or their appointed agent can access the appliance to effect repairs within the agreed timeframe. Abortive calls and/or additional time spent waiting on site will be charged by the Company to the End User.
The Services must be in good working order and compliant with all current legislation. All aspects of remedial works or subsequent site visits required as a result of incorrectly sited, installed, maintained or disconnected services, which result in equipment failure, damage and/or damage to other appliances and building fabric, will be charged by the Company to the End User.
Routine maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. All work carried out due to the lack of routine maintenance or cleaning, will be charged by the Company to the End User. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by the Company to the End User. Below you will find a list of authentic spares that may be required for service and maintenance purposes; these are readily available from Percy Doughty Ltd.
Ceramic Coals (loose)
Complete Set Ceramic Front Coal (one piece)
Replacement Glass Panels
In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and in accordance with the manufacturer’s scope of maintenance. For details of an Approved Contractor please contact Percy Doughty & Co Ltd
All aspects of works carried out as a result of equipment failure, damage and/or damage to other appliances and building fabric due to the causes listed below will be charged by the Company to the End User. Appliances are supplied for Natural Gas use unless otherwise stated.
All installations must conform to current gas regulations.
Gas supplies must comply with the gas data tables in the relevant manuals.
All Electrical products are supplied with the correct UK voltage and phasing and must be connected to the correct supplies by a qualified electrician complying with current IEE and other relevant regulations.
Detergents and other harsh chemicals should not be used on the Vision range of fires.
All gas pipework and associated connectors are not covered by the product warranty.
Items such as the coal matrix, ceramic coals and ignition battery are considered consumable items and are not covered by this Warranty Policy.
Glass Panel (V1/300/B & V1/350B) & Trimline
The glass panel utilised in the High Efficiency model and Trimline models is toughened and heat resistant and is designed to withstand the high temperatures reached by these models. Correct operation will not cause any adverse effects. Cracked or damaged glass will occur when the appliance has been incorrectly operated or misused therefore replacement panels will not be covered under the terms of this warranty policy.
The warranty does not cover equipment failure or malfunction caused by operator misuse whether wilful or accidental.
Clear instructions are provided with every product. It is the End User’s responsibility to ensure that those using the equipment are adequately trained with regard to the correct operation and cleaning of the appliance.
Cleaning & Maintenance
It is the responsibility of the End User to ensure that the appliance is cleaned and serviced as recommended within the user instructions supplied with the equipment.
The following items are not covered by the warranty and all the tasks listed below fall outside the scope of this Warranty Policy and are chargeable.
Cleaning of ceramic burner slots, electrode, aeration hole and pilot slot
Debris in the chimney and / or fire opening causing poor combustion
Re alignment of ceramic components following poor assembly
Cleaning / adjustment of pilots
Correction of gas pressure to the appliance.
Replacement of battery
Corrosion caused by the use of chemical cleaners.
Incorrectly fitted Flue and Flue Restrictor
Residue caused by paper, plastic or other material being burnt on the coal bed
Replacement of Front Glass Panel (V1300/B & V1/350/B)
Damage caused to the appliance and / or surrounding area due to aerosols, flammable or combustible items being placed too close to the appliance
Poor combustion following installation of home improvements such as double glazing or extractor fans in adjoining rooms; restricted air vents
Aborted visits due to gas supply interruption by Gas supplier
Where no fault is apparent at the time of or within 48hours of the visit.
The warranty does not apply to wear and tear, or if an appliance has been damaged or misused. Machines cited for repair under warranty, found to have been abused or not used in accordance with the manufacturer’s instructions will not be covered under warranty and any remaining warranty will become null and void. This also applies to appliances that have not been properly installed or maintained
Charges and Payment
In consideration of the provision of the services by the Company, the End User shall pay any applicable charges for the services which are calculated in accordance with the Company’s standard fee rate. All charges quoted to the End User shall be inclusive of vat and payment must be received at the time of the visit prior to the repair being carried out.
The Company is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under such circumstances. If the Company asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the Company must prove that it has taken reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in the Force Majeure clause.
The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Warranty Policy shall be limited to the price paid to the Company by the End User for the appliance. The Company shall not be liable to the End User for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential; any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Warranty Policy will be rejected.
The Warranty Policy is capable of re-assignment in the event that the End User sells the appliance within the Warranty Period. The End User must inform the Company in writing of such sale within 14 days of relocation / resale; failure to do so will result in the warranty becoming null and void. The Company reserves the right to reject the request of re-assignment dependant on circumstances and the Company decision will be final.
Rights of third parties
No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not an End User, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
This Warranty Policy is governed by the Laws of England, Wales, Northern Ireland and Republic of Ireland and the parties shall submit to the exclusive jurisdiction of the Courts. Statutory rights are unaffected.