YOUR WARRANTY

With The Penman Collection

In the unlikely event that one of our products fall short on performance, craftsmanship or quality we offer the warranties below across our product ranges subject to terms and conditions. If the product you purchase is proven to be faulty, we may offer a repair, exchange or credit please see our returns section, terms & conditions and Conditions of Cover of sale for full details.

All products are subject to the terms of the Warranty Policy and guaranteed against defective build quality (Workmanship may allude to the installation), faulty components or the fabric of the appliance as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its dispatch from Percy Doughty Ltd. The warranty periods listed below only apply when the appliance is purchased from one of our exclusive dealers.

Any variation to the warranty period must be approved in writing by Percy Doughty. It is a requirement of the warranty that an annual service is carried out on the appliance by a registered Gas safe engineer, the engineer will need to competent and hold the relevant qualification in accordance with the Rules of registration of the Gas Safe register and with Gas Safety Installation and Use regulations 1998. An annual service record detailing the engineer’s registration number and receipt for the work carried out must be provided to validate the warranty in the event of a claim. The same will apply should the installation be required to be compliant in accordance with HETAS. Installations in Scotland must be compliant with the current Technical Handbook. In addition to the annual service documentation you will also need to provide the details of the commissioning results following the initial installation. These details should be documented on the back page of the installation manual Checklist Commissions Data and retained by the end user. Your warranty will not include any such damage caused by vermin, insects, mold, water, damp, wet or dry rot, bacteria or rust, incorrect installation or installation by a non-competent person as deemed.

All Penman products are subject to the terms of the Warranty Policy and guaranteed against defective workmanship, faulty components and material as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its dispatch from Percy Doughty Ltd. The warranty periods listed below apply when the appliance is purchased from one of our exclusive dealers. Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

  • Gas Appliances – 2 years*  (Year 1 statutory Parts & Labour, Year 2 Parts only from Percy Doughty)
  • Electric Appliances  – 1 year*
  • Penman Stoves  – 10 Years*
  • Penman Eco Stoves** – Lifetime*
  • Penman Gas Stoves – 2 years*  (Year 1 statutory Parts & Labour, Year 2 Parts only from Percy Doughty)
  • Penman Cylindrical Stoves – 1 Year* (Olsberg)
  • Penman Mantels & Accessories – 1 Year*

T&C’s apply.

Interpretation
The following terms shall have the following meanings:
‘The Company’ Penman Estates Limited trading as Percy Doughty & Co of Imperial Point, Express Trading Estate, Stone Hill Road, Farnworth, Bolton, BL4 9TN (Company No 3287651)
‘End User’ means the dealer who purchases the appliance from the Company or the customer who purchases the appliance from the dealer;
‘Warranty Period’ is the term in which the warranty applies

All products are subject to the terms of the Warranty Policy and guaranteed against defective workmanship, faulty components and material as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its dispatch from Percy Doughty Ltd. The warranty periods listed below apply when the appliance is purchased from one of our exclusive dealers.

Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

Installation
The appliance must be installed in accordance with the manufacturer’s instructions, British standards and current Gas Safety Installation and Use Regulations 1998. It is a legal requirement that only a Gas Safe Registered engineer can install the appliance if deemed competent to do so. If the installation is in Ireland then only engineers registered to the Gas Installers of Ireland (RGII) are able to install the appliance if deemed competent to do so. This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result due to an incorrect installation resulting in subsequent remedial works would need to be rectified by an independent gas safe registered engineer. All remedial works would need to be completed to the current British standards, building regulations, gas industry installation and Use regulations 1998 and in accordance with the manufactures instructions. The cost of all works would be the responsibility of the end user and subsequent Percy Doughty fees may also apply.

Maintenance
Routine annual maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. Percy Doughty would not carry out work by definition on the appliance due to the lack of maintenance. If maintenance was required as identified by Percy Doughy then an independent gas safe registered engineer would need to be contacted by the end user and all costs which may include fees from Percy doughty would be the responsibility of the end user. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by Percy Doughty to the End User. In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service on any appliance is carried out by a suitably qualified person registered and deemed competent by an appropriate government regulatory body approved by Percy Doughty.

All warranties are subject to exclusions and limitations please click here to view:
Terms & Conditions
Conditions of Cover

Considerations
All aspects of works carried out as a result of equipment failure, damage and/or damage to other appliances and building fabric due to the causes listed below will be charged by the Company to the End User. Appliances are supplied for Natural Gas use unless otherwise stated. All installations must conform to current gas regulations. Gas supplies must comply with the gas data tables in the relevant manuals. All Electrical products are supplied with the correct UK voltage and phasing and must be connected to the correct supplies by a qualified electrician complying with current IEE and other relevant regulations. Detergents and other harsh chemicals should not be used on the Vision range of fires. All gas pipework and associated connectors are not covered by the product warranty. Items such as the coal matrix, ceramic coals and ignition battery are considered consumable items and are not covered by this Warranty Policy.

Improper Use
The warranty does not cover equipment failure or malfunction caused by operator misuse whether wilful or accidental. Clear instructions are provided with every product. It is the End User’s responsibility to ensure that those using the equipment are adequately trained with regard to the correct operation and cleaning of the appliance.

Services
The Services must be in good working order and compliant with all current legislation. All aspects of remedial works or subsequent site visits required as a result of incorrectly sited, installed, maintained or disconnected services, which result in equipment failure, damage and/or damage to other appliances and building fabric, will be charged by the Company to the End User.

Site Access
Visits under this Warranty Policy are made between 9:00am and 4.00pm on weekdays. It is the responsibility of the End User or those made responsible onsite to ensure that the Company or their appointed agent can access the appliance to enable repairs within the agreed time frame. Abortive calls and/or additional time spent waiting on site will be charged by Percy Doughty to the End User.

Cleaning & Maintenance
It is the responsibility of the End User to ensure that the appliance is cleaned and serviced as recommended within the user instructions supplied with the equipment.

Consumable parts which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered under the terms of the warranty. Such parts include but are not limited to glass, firebricks, grate parts, log retainers, baffles, ash pans, and rope seals.

The following items are not covered by the warranty and all the tasks listed below fall outside the scope of this Warranty Policy and are chargeable.

  • Cleaning of ceramic burner slots, electrode, aeration hole and pilot slot
  • Debris in the chimney and / or fire opening causing poor combustion
  • Realignment of ceramic components following poor assembly
  • Cleaning / adjustment of pilots
  • Correction of gas pressure to the appliance.
  • Replacement of battery
  • Corrosion caused by the use of chemical cleaners.
  • Incorrectly fitted Flue and Flue Restrictor
  • Residue caused by paper, plastic or other material being burnt on the coal bed
  • Replacement of Front Glass Panel
  • Damage caused to the appliance and / or surrounding area due to aerosols, flammable or combustible items being placed too close to the appliance
  • Poor combustion following installation of home improvements such as double glazing or extractor fans in adjoining rooms; restricted air vents
  • Aborted visits due to gas supply interruption by Gas supplier
  • Where no fault is apparent at the time of or within 48 hours of the visit

The warranty does not apply to wear and tear, or if an appliance has been damaged or misused. Engines sent for repair under warranty, found to have been abused or not used in accordance with the manufacturer’s instructions will not be covered under warranty and any remaining warranty will become null and void. This also applies to appliances that have not been properly installed or maintained.

Charges and Payment
In consideration of the provision of the services by the Company, the End User shall pay any applicable charges for the services which are calculated in accordance with the Company’s standard fee rate. All charges quoted to the End User shall be inclusive of vat and payment must be received at the time of the visit prior to the repair being carried out.

Force Majeure
The Company is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under such circumstances. If the Company asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the Company must prove that it has taken reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in the Force Majeure clause.

Liability
The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Warranty Policy shall be limited to the price paid to the Company by the End User for the appliance. The Company shall not be liable to the End User for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential; any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Warranty Policy will be rejected.

Assignment
The Warranty Policy is capable of re-assignment in the event that the End User sells the appliance within the Warranty Period. The End User must inform the Company in writing of such sale within 14 days of relocation / resale; failure to do so will result in the warranty becoming null and void.

The Company reserves the right to reject the request of re-assignment dependent on circumstances and the Company decision will be final.

Rights of third parties
No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not an End User, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

Law
This Warranty Policy is governed by the Laws of England, Wales, Northern Ireland and Republic of Ireland and the parties shall submit to the exclusive jurisdiction of the Courts. Statutory rights are unaffected.

  • Gas Appliances – 2 years* (Year 1 statutory Parts & Labour, Year 2 Parts only from Percy Doughty)
  • Electric Appliances – 1 year*
  • Cast Iron Stoves – 10 Years*
  • Eco Stoves – Lifetime*
  • Gas Stoves – 2 years* (Year 1 Statutory Parts & Labour, Year 2 Parts only from Percy Doughty)
  • Mantels & Accessories – 1 Year*

Registering your Warranty
To register your appliance please click here or complete the registration form included within your appliance. In the event of a warranty claim will require proof of:

  • Purchase and installation.
  • Annual service and chimney sweep history
  • Installers must complete the delectation of safety on the Gas Safe register website.

For details of our warranty procedure please click here.

*Terms and conditions apply please click here for details.